Privacy Policy

Effective Date: January 20, 2026 Last Updated: January 20, 2026

Suds Buds Laundry LLC (“we,” “us,” or “our”) operates the Suds Buds website (https://sudsbuds.com) and the Suds Buds mobile application (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application or website.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).

A. Information You Provide to Us

When you register for an account, place an order, or contact us, we may collect:

  • Identity Data: Name, phone number, and email address.

  • Delivery Data: Home or business address, gate codes, and delivery instructions.

  • Financial Data: Credit card details and billing address. Note: We do not store full credit card numbers on our servers. All payments are processed by secure third-party payment processors (e.g., Stripe, Square, Cents).

  • Preferences: Laundry preferences (e.g., detergent type, folding style) and marketing communication preferences.

B. Information Collected Automatically

When you access our Services, we may automatically collect:

  • Device Information: Information about the device you use to access the App, including the hardware model, operating system and version, unique device identifiers (e.g., IDFA or Android ID), and mobile network information.

  • Usage Data: Details of your visits to our Services, traffic data, location data, logs, and other communication data and the resources that you access and use.

C. Mobile Application Permissions

To provide specific features, our mobile application may request access to data on your mobile device. You can manage these permissions in your device settings.

  • Location Services: We may request access to your location to facilitate accurate pickup and delivery logistics or to verify your address is within our service area.

  • Camera & Photos: We may request access to your camera or photo library to allow you to upload photos of stained items, specific cleaning instructions, or for customer support inquiries.

  • Notifications: We may request permission to send you push notifications regarding order status updates (e.g., “Driver is approaching,” “Laundry is ready”).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our laundry and dry cleaning services.

  • Process your payments and transactions.

  • Manage your account and registration.

  • Communicate with you about your order status, including pickup and delivery notifications.

  • Improve our mobile app, website, and customer service.

  • Send you marketing communications, promotional offers, and newsletters (you may opt-out at any time).

  • Detect and prevent fraudulent transactions and other illegal activities.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. This includes:

    • Payment Processors: To securely process credit card transactions.

    • Delivery Partners: If we utilize third-party logistics to fulfill a delivery, your address and phone number may be shared with the driver.

    • Business Tools: CRM and email marketing platforms (e.g., for sending order receipts or newsletters).

  • Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Your Data Rights & Account Deletion

Important for App Users: In compliance with Apple App Store and Google Play Store guidelines, you have the right to request the deletion of your account and associated data.

  • How to Delete Your Account: You may request account deletion by navigating to the “Settings” or “Profile” section of our mobile app and selecting “Delete Account,” or by emailing us directly at sudsbuds@sudsbuds.com with the subject line “Account Deletion Request.”

  • Effect of Deletion: Upon receiving a valid request, we will delete your personal account data. Please note that we may retain certain transaction data (such as order history and invoices) for mandatory tax, legal, and accounting purposes.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware that any data has been collected from children under age 13, please contact us using the contact information provided below.

 

7. Third-Party Websites

Our Service may contain links to third-party websites (such as social media pages) that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

 

Suds Buds Laundry LLC 540 E 14th St New York, NY 10009

 

Email: sudsbuds@sudsbuds.com Website: https://sudsbuds.com